Privacy Policy

Last Updated: September 7, 2026

The Ours (“The Ours,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, https://the-ours.com/ (the “Website”), make a reservation, purchase products through our e-commerce services, contact us, or otherwise interact with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By accessing or using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information collected automatically when you use our Website, and information received from third parties.

1.1 Information You Provide

Depending on how you interact with The Ours, we may collect:

Full name
Email address
Telephone/mobile number
Billing and shipping address
Mailing address
Reservation and booking information
Check-in and check-out dates
Number of guests
Payment and transaction information
Information relating to purchases made through our e-commerce services
Communications and inquiries submitted through our Website
Preferences or requests relating to your stay
Any other information you voluntarily provide to us

Please do not provide sensitive personal information unless it is specifically requested or necessary for the service you are using.

1.2 Information Collected Automatically

When you access our Website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Approximate location derived from your IP address
Pages visited
Links clicked
Date and time of access
Referring website or source
Website usage and interaction information
Cookies and similar technologies

This information helps us understand how visitors use our Website and improve its functionality and user experience.

2. How We Use Your Information

We may use the information we collect to:

Process and manage reservations and bookings
Provide accommodation and hospitality services
Process purchases and e-commerce transactions
Communicate with you regarding your reservation, purchase, inquiry, or account
Respond to questions, requests, and customer-service inquiries
Provide information about our properties, services, packages, products, and experiences
Improve our Website, services, properties, and customer experience
Personalize your experience where appropriate
Process payments and prevent fraudulent or unauthorized transactions
Maintain the security and integrity of our Website and systems
Analyze Website traffic and usage
Comply with applicable laws and legal obligations
Enforce our Terms of Use and other applicable policies
Carry out other purposes disclosed to you at the time information is collected or with your consent

3. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used to:

Keep the Website functioning properly
Remember preferences
Understand Website traffic and usage
Improve Website performance
Measure the effectiveness of marketing campaigns
Provide relevant content or advertising where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of portions of the Website.

4. Third-Party Services

We may use third-party service providers to help operate our Website and business.

These providers may assist with services such as:

Website hosting
Analytics
Payment processing
Reservation and booking management
E-commerce functionality
Customer communications
Marketing and advertising
Fraud prevention
Website security
Shipping and order fulfillment

These third parties may have access to personal information only to the extent reasonably necessary to perform services on our behalf, subject to their own applicable privacy policies and contractual obligations.

We encourage you to review the privacy policies of third-party services that you use through or in connection with our Website.

5. Payment Information

Payments made through our Website or related services may be processed by third-party payment providers.

Where applicable, payment card information may be collected and processed directly by the relevant payment processor rather than being stored directly by The Ours.

We do not intend to retain complete payment card information unless specifically required and permitted for legitimate business purposes.

6. Sharing of Personal Information

We do not sell your personal information as a general business practice.

We may share personal information with:

Service providers and vendors assisting us in operating our business
Payment processors
Reservation and booking providers
E-commerce and fulfillment providers
Technology and hosting providers
Analytics and marketing service providers
Professional advisors, including legal, accounting, and financial advisors
Government authorities or law-enforcement agencies when required by law
Parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction
Other parties where you have provided consent or where disclosure is otherwise permitted by applicable law

We may also disclose information when reasonably necessary to protect the rights, property, safety, or security of The Ours, our guests, employees, customers, Website users, or others.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, complying with legal obligations, and enforcing our agreements.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request a copy of certain information in a portable format
Opt out of certain marketing communications

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the relevant communication.

To make a privacy-related request, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

10. Marketing Communications

Where permitted by applicable law, we may send you information about The Ours, our properties, special offers, packages, products, events, and other services.

You can opt out of promotional communications at any time by:

Clicking the unsubscribe link in a marketing email; or
Contacting us using the information provided below.

Even if you opt out of marketing communications, we may still send you essential transactional or service-related communications, such as reservation confirmations, payment notifications, or important information relating to your stay or purchase.

11. Children’s Privacy

Our Website and services are not intended to knowingly collect personal information directly from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

12. International Visitors

Depending on where you access our Website from, your personal information may be processed or stored in a country other than your country of residence.

Where required by applicable law, we will take appropriate measures when transferring personal information across jurisdictions.

By using our Website, you acknowledge that your information may be processed in jurisdictions where we or our service providers operate.

13. Third-Party Websites and Links

Our Website may contain links to third-party websites, platforms, booking services, social media pages, or other external services.

This Privacy Policy applies only to information collected by The Ours through our Website and services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Social Media

The Ours may maintain a presence on social media platforms.

If you interact with us through social media, the relevant platform may collect and process your information according to its own privacy policy and terms.

Your interactions with social media platforms are governed by the policies of those platforms.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this page to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is handled, please contact us:

The Ours
Website: https://the-ours.com/
Email: info@the-ours.com

17. Governing Law

This Privacy Policy shall be interpreted and applied in accordance with applicable privacy and data-protection laws.

Where applicable, the rights and protections available to you will depend on the jurisdiction in which you reside and the nature of your relationship with The Ours.

By using the Website, you acknowledge that you have read and understood this Privacy Policy.